All facts, information and prices are given with reservation for typing errors, price increases, warehouse issues, possibly incorrectly stated product descriptions / specifications and end of stock.
Point and Rewards are awarded to buyers for their purchases via Neo Autoparts Online shop. These points can be accumulated and can be redeemed for discounts during checkout.
100 Reward Points = Rs2
With an efficient website and low overhead costs, we are able to provide our customers with the best prices for Genuine, OEM & Aftermarket auto parts.
If you have received the wrong product, please contact us. We will revert back to you within 24 hours on a working day.
First, make sure you are using the correct e-mail address. If you still can not log in, the easiest thing to do is to request a new password through the “Forgot Password?”link. There you can fill in your e-mail address and receive an e-mail with a link. Just click the link to create a new password. If you still cannot log in, please contact us and we will help you.
We ONLY accept:
Bank Transfer / Juice by MCB / Paypal / Cash on Delivery
The Mauritian currency is not supported as a payment currency in Paypal thus, if you checkout using Paypal, the Mauritius rupee (Rs) is converted to USD ($) using the daily Google Finance tool – http://goo.gl/3v5XV7.
If you are unsure if your order has gone through, there are several ways to check this: When you have placed your order you will see the text “Thank you for your order” on the screen. An order confirmation will be sent to your e-mail address. You can see your order under “My Account” on our website.
If you are having trouble ordering on the website it may, for example, because you are trying to pay with a payment method that we currently do not provide. If the above options do not apply to you, please, if possible, take a screenshot of what it looks like when the problem occurs and contact us or email us directly via firstname.lastname@example.org
Please email us as soon as possible. As we work around the clock we can not guarantee that we can cancel an order in time. We will, however, always do our best to assist our customers with the cancellation of any order.
- Home Delivery -> Rs 195 (Orders less than Rs 2000)
- Local Pickup (Contact us for location) -> Free
- Orders above Rs 2000 -> Free
Should a product be out of stock and you are interested in when we will have it back in stock again, please contact us and tell us what product you are interested in and we will answer your question within 24 hours on working days.
Any parts that we can offer to our customers will be listed on our website. If you are currently unable to locate a specific part please send us a request.
If you are under 18 years old, you always need approval from your guardian to be allowed to make a purchase at Neo Autoparts.
Still have a question or concern? We are here for you! Please contact us directly. We provide support via email and we typically provide a reply within hours. Our hours of operation are Monday through Saturday, 9:00 AM to 5:00 PM GMT. We look forward to hearing from you!